Your privacy is not just a priority — it is the foundation of trust that defines our relationship with every player. Learn how we collect, use, and protect your personal information.
All your personal data is stored securely using the latest encryption technology.
Waze2win takes a transparent and responsible approach to data collection. We only gather information that is genuinely necessary to provide safe, fair, and responsible gaming services to all players in Malaysia. No data is collected excessively or without clear justification.
There are two main categories of information we collect when you interact with the waze2win platform:
| Data Type | Data Examples | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number, nationality | Age verification, KYC process, legal compliance |
| Contact Information | Email address, mobile number, residential address | Account communications, OTP verification, important notices |
| Financial Data | Bank name, bank account number (partial), transaction records | Deposit and withdrawal processing, financial records |
| Usage Data | IP address, device type, browser, game history | Account security, platform improvements, analytics |
| Verification Documents | MyKad copy, passport, bank statement (if required) | KYC identity verification, AML compliance |
All information is collected directly from you during registration, while using the platform, or during the KYC verification process. We do not purchase or obtain your personal data from third-party sources without your explicit consent.
The data we collect is used responsibly and solely for purposes related to delivering waze2win services. We do not use your data for purposes unrelated to platform operations or that could compromise your privacy without consent.
The following are the primary purposes for which waze2win uses your personal data:
Waze2win does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is a core commitment and will not change without clear notice and your explicit consent.
However, there are limited situations where we may need to share your information with certain parties:
Protecting your personal data from unauthorized access, loss, or misuse is both our technical and moral responsibility. waze2win continuously invests in robust security infrastructure to keep your data safe at all times.
The technical security measures we implement include:
Waze2win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow the platform to remember your preferences and keep your session secure.
There are three types of cookies we use:
You can manage cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality and your overall gaming experience.
As the owner of your personal data, you hold certain rights that we fully respect and support. waze2win is committed to making it easy for you to exercise these rights — simply and at no cost.
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request prompt correction.
You may request deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while a dispute or review is in progress.
Waze2win retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Once the specified retention period expires, your data will be securely deleted or anonymised.
| Data Category | Retention Period | Justification |
|---|---|---|
| Active account information | Throughout active account + 5 years | Service and legal compliance records |
| Financial transaction records | 7 years after transaction | Accounting and tax legal requirements |
| KYC Documents | 5 years after account closure | AML/CFT legal compliance |
| Support communication logs | 3 years | Service and dispute resolution records |
| Analytics data and cookies | 13 months | Platform usage trend analysis |
Waze2win reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or our business operations. Every update will include a clear effective date at the top of this document.
When there are material changes to how we use your personal data, we will notify you through one of the following methods:
Continued use of the waze2win platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you disagree with any changes, please contact our support team to discuss further.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the waze2win Data Protection Officer (DPO) team is ready to assist you.
You can reach us through the following channels:
Our team will endeavor to respond to all privacy-related inquiries within 3 business days. For formal requests such as data access or deletion, we will provide a full response within 30 business days as required.
We invest in world-class security infrastructure so you can play with peace of mind, free from worry about the safety of your personal information.
Every piece of data transmitted between your device and waze2win servers is protected by 256-bit SSL encryption — the same security standard used by leading banks worldwide.
Our strict Know Your Customer (KYC) process ensures only verified players aged 18 and above can register and play, protecting the waze2win community from misuse.
An additional security layer via 2FA ensures that only you can access your account — even if your password falls into the wrong hands, your account remains protected.
A core commitment of waze2win: your personal data has never been and will never be sold, rented, or traded to any third party for marketing or commercial purposes.
The waze2win platform undergoes regular security audits by independent, qualified third-party firms, ensuring our systems continuously meet the latest security standards.
Waze2win internal staff are subject to strict access controls — each employee may only access data genuinely required for their role, with full audit logs maintained.